Shipping policy

ORDER PROCESSING

All Outside Club products are made-to-order and are carefully processed after an order is placed. Most orders are dispatched within 3–5 business days.

Our working days are Monday to Saturday. Orders placed on Sundays or public holidays will be processed on the next working day.

SHIPPING TIME

For most serviceable PIN codes, orders are typically delivered within 6–8 business days after dispatch.

Once your order has been shipped, you will receive a tracking link via WhatsApp and email, allowing you to track your shipment.

Please note that delivery times may vary depending on your location, courier service, weather conditions, holidays, or other circumstances beyond our control.

DELIVERY-RELATED ISSUES

We work with third-party courier partners to deliver your orders. If you experience any delivery-related issue, such as a missing package, incorrect delivery status, delayed delivery, or tampered packaging, please contact us within 48 hours of delivery

For damaged or tampered packages, we recommend taking photos or videos of the package before opening it, as this may help us investigate the issue with our courier partner.

RETURNS

Outside Club offers a 7-day return period. If you wish to return an eligible item, you must contact us within 7 days of receiving your order.

The item must be unused, unworn, unwashed, and in its original condition with tags and packaging intact.

Please do not send any item back before contacting us and receiving confirmation that your return is eligible. Once your return request is approved, we will provide you with the return address and instructions.

For complete details, please refer to our Return & Refund Policy.